Privacy Policy / Terms & Conditions / FAQ

Terms and Conditions

Welcome to boughtems.com. By using our website www.boughtems.com , you agree to our terms and conditions. Please see below the list so that you fully understand how our site works. If you have any questions, please feel free to email us at info@boughtems.com 

Privacy Policy

The use of our website for clothes and accessories is subject to our privacy policy. Make sure that you have read and understand it. If you have any questions, please feel free to contact us about the clothing store at info@boughtems.com.  

This privacy notice discloses the privacy practices for boughtems.com. This privacy notice applies solely to information collected by this website. 


Information Collection, Use, and Sharing  

We are the sole owners of the information collected on this site. We only have access to collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone. We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order. 

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy. 


Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website. Boughtems up and happy shopping for bottoms.

Return Policy

EXCHANGE ONLY! No Refunds. We will only accept returns within 14 days of your original purchase date. Original tags must still be intact. Please email us at returns@boughtems.com in order to have your return processed. We will reply within 24 hours for all return requests. 

Please note that all return emails must be sent to returns@boughtems.com. If you send it to another email address, it will not be processed in a timely manner and this could result in not being able to exchange your items. 


Return or Exchange requirements – Items must be unworn, unwashed, no stains or fragrances. 


Exclusions: Clearance items – NO REFUNDS OR EXCHANGES all sales are final. If you feel something was sent to you by mistake or the wrong size was given, we will make an exception. You must email us at returns@boughtems.com with a picture of your item to be returned as well as the original purchase receipt. We will need this to be sure that we did in fact make the mistake. 


Washed Items – Items that have been washed cannot be returned or exchanged. Always be sure to check the label for proper washing instructions. 


Personal Items – Things like swim wear, shoes and accessories; cannot be returned/exchanged.  If you have a problem with something, please contact us at returns@boughtems.com. We will contact you and try to help you. There is no guarantee that we will be able to return these items, as they are personal items. 


Return or Exchange requirements – Items must be unworn, unwashed, no stains or fragrances. If it is sent back with any of these things, we will mail it back to you and charge you for the shipping cost. 

Shipping

All transactions will have a shipping cost. Unless we have provided you with a code for free shipping. We only ship within the United States. Shipping costs to Alaska and Hawaii will vary. 

Online Clothing Store Frequently Asked Questions

Do you take orders over the phone? 

We would be happy to help you make an order over the phone. Please send an email request to info@boughtems.com  with your name and phone number, this way we can reach out to you. You can also call us at 512.753.9955, make sure you have the product names and sizes/quantity that you want, this will help speed up the process. 


Payment Types? 

We accept VISA, MasterCard, American Express, and Discover Debit/Credit Cards. We do not except personal checks, money orders or any other form of payment that isn’t listed above. 


How to change my order? 

Please contact us RIGHT AWAY via email at info@boughtems.com 


How long does it take to get my order? 

We process orders within 24-48 hours. Once the order has been fulfilled it should take 5‐7 business days to get to you. Arrival of products may take longer based on Holidays or weather conditions. If you have any questions about your order, please contact us at info@boughtems.com  If our shipping is going to take longer, we will be sure to contact you and let you know. 


How long does it take to process a return? 

We will do our best to process your return request with 24-48 hours of your email. 

Security

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for "https" at the beginning of the address of the Web page. While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment. 


If you feel that we are not abiding by this privacy policy, you should contact us immediately via email info@boughtems.com

 

Registration
In order to use this website, a user must first complete the registration form. During registration a user is required to give certain information (such as name and email address). This information is used to contact you about the products/services on our site in which you have expressed interest. At your option, you may also provide demographic information (such as gender or age) about yourself, but it is not required. 


Orders
We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we'll use this information to contact you.